Terms and Conditions

Face Afrikana Bespoke Service - Terms and Conditions

Welcome to Face Afrikana's bespoke service! By using our services to create a custom-made piece, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.

 1. Service Overview

Face Afrikana’s bespoke service offers clients custom-made garments, crafted to fit their unique style and preferences. Our bespoke service involves consultations, design creation, material selection, and garment production, ensuring that each piece reflects the client’s vision and our dedication to quality.

 2. Consultation and Design Process

2.1 Initial Consultation

Upon booking our bespoke service, we will schedule an initial consultation to discuss your design preferences, style inspirations, and any specific requirements. This may include virtual or in-person meetings, depending on availability and location.

2.2 Design Approval

Following the consultation, our design team will provide sketches or design options based on your preferences. You will have the opportunity to review and request adjustments to the design. Final approval from the client is required before production begins.

3. **Measurements and Fittings

3.1 Measurements

Accurate measurements are essential for creating a well-fitting bespoke piece. Measurements can be taken in person or provided by the client following our measurement guidelines. Face Afrikana is not responsible for inaccurate fit resulting from incorrect measurements provided by the client.

3.2 Fittings

For local clients, we offer one or more fittings during the production process to ensure the best possible fit. Additional adjustments or fittings requested by the client may incur additional charges.

4. Materials and Fabrics

4.1 Material Selection

We will present a selection of materials, fabrics, and color options for your piece. Certain materials may be subject to availability; if a chosen material is unavailable, we will work with you to find a suitable alternative.

4.2 Material Limitations

Face Afrikana is committed to sourcing high-quality materials; however, natural variations in texture, color, and appearance may occur. Such variations are normal and should not be considered defects.

5. Pricing and Payment

5.1 Pricing

Pricing for each bespoke piece is determined based on design complexity, material choice, labor, and additional customizations. We will provide a detailed price estimate before design approval.

5.2 Payment Schedule

A non-refundable deposit of 50% of the total estimated cost is required to commence the design and production process.  

The remaining balance  must be paid in full upon completion of the garment and prior to delivery or pickup.

5.3 Additional Costs

Any changes requested after design approval may incur additional costs, which will be discussed and agreed upon in advance.

 6. Production Time and Delivery

6.1 Production Timeline

Production times vary depending on design complexity and material availability. Estimated timelines will be provided after the initial consultation. While we strive to meet all deadlines, delays may occur due to unforeseen circumstances. We will communicate any potential delays to the client promptly.

6.2 Delivery

Clients may choose to pick up their finished garment or have it delivered. Shipping or delivery costs are the responsibility of the client and will be discussed and confirmed before shipment.

7. Returns, Cancellations, and Modifications

7.1 Cancellations

The initial deposit is non-refundable. If you decide to cancel your order after production has begun, additional cancellation fees may apply to cover labor and material costs.

7.2 Returns

Due to the custom-made nature of our bespoke pieces, Face Afrikana does not accept returns or refunds on bespoke items.

7.3 Modifications 

Minor modifications may be made during fittings. For additional modifications after the final fitting or garment completion, extra fees may apply.

8. Client Responsibilities

Clients are responsible for:

- Providing accurate measurements if taken remotely.

- Being available for scheduled fittings and consultations.

- Reviewing and approving designs and final details.

Failure to fulfill these responsibilities may impact the timeline or fit of the final garment.

9. Intellectual Property

All designs created by Face Afrikana remain the intellectual property of Face Afrikana. Clients may not reproduce, copy, or distribute our designs without prior written consent.

10. Privacy and Data Protection

Face Afrikana respects client privacy. Any personal information, including measurements and contact details, is handled with strict confidentiality and will not be shared with third parties without consent.

11. Limitation of Liability

Face Afrikana is not liable for:

- Any incorrect fit due to inaccurate measurements provided by the client.

- Natural wear and tear of the garment.

- Any delays caused by third-party vendors, including fabric suppliers or delivery services.

In the event of any dispute, our liability is limited to the total amount paid by the client for the bespoke service.

 12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these terms will be resolved in the appropriate legal venue in Ireland.

Thank you for choosing Face Afrikana’s bespoke service. We look forward to crafting a unique and beautiful piece that will make your special day unforgettable.